SpinsUp Terms and Conditions

Welcome to SpinsUp Casino. These Terms and Conditions govern your use of our website, games, and services. By creating an account, you agree to be bound by these terms in full. If you do not agree with any part of these conditions, you must not register for or use our services. At SpinsUp, we operate under a license issued by the Tobique Gaming Commission (license no. 0000002), and we are committed to providing a fair, transparent, and secure gaming environment for all our players.

Who We Are

Our casino is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration no. 3-102-893958). We at SpinsUp hold a valid license from the Tobique Gaming Commission, which allows us to offer online casino games to players in permitted jurisdictions. Our SpinsUp platform was established to deliver a premium gaming experience across desktop and mobile versions, featuring over 10,000 games from more than 190 providers.

Eligibility and Account Registration

To complete SpinsUp register and open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you register, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any time, including before processing withdrawals. You may only hold one account with us; duplicate accounts may be closed, and associated funds may be forfeited.

• We require you to be of legal age to use our services
• We may ask for identity verification documents at any stage
• You agree not to create multiple accounts
• We reserve the right to suspend accounts that violate our policies

Restricted Territories

We do not offer our services to residents of certain countries, including the United States, United Kingdom, Spain, France, Germany, and several others listed in our full restricted countries policy. If you access SpinsUp from a restricted location, we reserve the right to void any winnings and close your account. It is your responsibility to ensure that online gambling is legal in your jurisdiction before you use our platform.

Deposits, Withdrawals, and Payment Methods

When you make a spinsup deposit, you can choose from a variety of payment methods, including Visa, Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, MiFinity, Interac, and several cryptocurrencies such as Bitcoin, Ethereum, and Tether. Our minimum deposit requirement is €20 (or the equivalent in your local currency), and the same minimum applies to spinsup withdrawal requests.

Our withdrawal limits are set at €2,000 per day, €5,000 per week, and €20,000 per month, with higher limits applicable to progressive jackpot wins, which we pay in full. Processing times vary depending on the method chosen: e-wallets and crypto withdrawals are typically processed instantly, card withdrawals take 1-3 business days, and bank transfers may take 5-7 business days. We may require additional verification before releasing your first withdrawal, which can extend processing time up to 72 hours.

• We accept multiple currencies including EUR, USD, AUD, CAD, NOK, and various cryptocurrencies
• We process e-wallet and crypto withdrawals instantly once approved
• You agree to use the same payment method for deposits and withdrawals where possible
• We reserve the right to request proof of payment ownership

Bonuses and Promotions

Our spinsup bonus offers include a generous Welcome Package of up to €/$5,000 plus 300 Free Spins spread across your first four deposits. To claim certain offers, you may need to enter a spinsup bonus code or spinsup promo code during the deposit process, such as SPINSUP2, SPINSUP3, or SPINSUP4 for subsequent deposits.

All bonus funds and free spins are subject to a 40x wagering requirement unless otherwise stated. We set a maximum bet of €5 while wagering a bonus, and slots contribute 100% toward wagering requirements (excluding jackpot slots), while table games and video poker contribute only 5%. Bonuses must be used within 3 days of activation. We do not offer bonuses to players from Israel, Spain, Sweden, the UK, or the USA.

Beyond our welcome offer, we regularly run additional promotions including Tuesday Reload, Thursday Boost, Friday Fortune, and Sunday Funday, along with Lucky Box and Lucky Spin promotions offering prizes up to €15,000. We also host tournaments such as SpinoLeague with a prize pool of €12,000,000. Please note that we do not currently provide a spinsup no deposit bonus; all current offers require a qualifying deposit.

• We require a minimum deposit of €20 to qualify for most promotions
• We reserve the right to modify or cancel any promotion at our discretion
• You agree to comply with wagering requirements before withdrawing bonus-related winnings
• We may void bonus winnings if we detect abuse or bonus misuse

Our Loyalty Program and VIP Club

We reward loyal players through our 10-level Loyalty Program, featuring a combined prize fund of €/$100,000 plus cashback paid next-day, weekly, or monthly depending on your level. As you accumulate Comp Points, you unlock higher cashback percentages, reaching up to 20% at our top tier. All cashback and cash rewards carry a 10x wagering requirement with a maximum win of 10x the bonus amount.

Our VIP Club is available by invitation and includes a personal account manager, higher cashout limits, exclusive tournaments, and special gifts. We reserve the right to determine VIP eligibility based on player activity and account standing.

Games and Fair Play

Our spinsup slots library includes titles from leading providers such as Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, and many others. Our spinsup live casino section features blackjack, roulette, baccarat, poker, and game shows powered by providers including Evolution, Pragmatic Play Live, and Ezugi. We use certified random number generators to ensure fair outcomes across all our games, and we regularly audit our systems to maintain integrity.

Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your spinsup login credentials. If you suspect unauthorized access to your account, you must notify us immediately at support@spinsup.com. We are not liable for losses resulting from your failure to protect your login information.

If you prefer to play on the go, our spinsup app and mobile-optimized website allow you to access your account, make deposits, and request withdrawals from your smartphone or tablet, with the same security standards applied across all platforms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical failures, internet connectivity issues, or third-party payment processing delays.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Changes become effective upon posting to our website, and your continued use of SpinsUp constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed of any modifications.

Contact Us

If you have questions regarding these terms, our support team is available 24/7 via LiveChat, email at support@spinsup.com, or WhatsApp for VIP members. We are committed to resolving any concerns promptly and transparently.